This work was work done to help an education software company to improve the user experience of their product suite. It was an opportunity to provide guidance and recommendations to the company and individual product teams for alignment of features, workflows and roadmaps. This work required coordination with various individuals and departments, as well as, tailored communication and deliverables to executive leadership.

Responsibilities

• project management

• interviews

• surveying

• data analysis

• persona creation

• journey mapping

• information architecture

• flowcharting

• remote usability testing

• prioritization planning

• company-wide training creation and delivery